Senior Manager Service – Key Accounts

Johnson Controls, Gurgaon

Key Responsibilities:

Account Management & Relationship Building

• Serve as the primary point of contact for assigned key accounts.
• Build and maintain long-term relationships with stakeholders across client organizations.
• Understand client needs and align solutions to meet strategic objectives.

Sales & Business Development

• Identify and pursue new business opportunities within existing accounts.
• Develop account-specific sales strategies to achieve revenue targets.
• Collaborate with internal teams to prepare proposals, presentations, and pricing strategies.

Operations & Service Coordination

• Coordinate with service and operations teams to ensure timely delivery and support.
• Monitor service performance and drive continuous improvement initiatives.
• Ensure compliance with SLAs and quality standards.

Financial Management

• Drive timely cash collection and ensure account reconciliation.
• Monitor outstanding payments and resolve billing issues proactively.
• Work closely with finance teams to maintain healthy account receivables.

Reporting & Analysis

• Provide regular updates on account performance, forecasts, and pipeline.
• Analyse market trends and competitor activities to inform strategy.
• Maintain accurate records in CRM and other reporting tools.

Qualifications & Skills:

• Bachelor’s degree in Engineering, Business Administration, or related field; MBA preferred.
• 5–8 years of experience in key account management, preferably in BMS or electronic security systems.
• Proven track record of managing large, multi-location accounts.
• Strong understanding of building technologies, security systems, and service delivery models.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel across India as required.

Compliance Testing & Monitoring Manager

Payu

Gurgaon

• Key Responsibilities :-

  Compliance Testing
  Upgrade and implement a risk-based compliance testing framework for PA, PPI, and BBPS businesses, aligned with regulatory guidelines.
  Conduct periodic compliance reviews and testing of processes, policies, and Standard Operating Procedures (SOPs) to evaluate adherence to regulatory requirements.
  Identify gaps, risks, and potential non-compliance issues and assess their impact on operations.
  Provide structured reports on findings, including root-cause analysis and recommended corrective actions.
  Monitoring Activities
  Develop and execute an ongoing monitoring calendar to track compliance with regulatory obligations and internal requirements.
  Monitor key processes such as KYC verification, transaction monitoring, merchant onboarding, grievance redressal mechanisms, and settlement timelines.
  Keep a track of any updates or changes in RBI, NPCI, and applicable regulatory guidelines and assess their implications for existing processes.
  Remediation and Follow-ups
  Collaborate with business teams to ensure identified compliance gaps are resolved within set timelines.
  Follow up on action plans and track the implementation of mitigation measures.
  Stakeholder Engagement
  Coordinate with legal, risk, and operations teams to ensure compliance with regulatory requirements.
  Support senior management with updates on emerging compliance issues and proposed mitigation steps
  Reporting and Documentation
  Prepare detailed compliance testing and monitoring reports for internal stakeholders and regulatory audits.
  Maintain documentation on compliance processes, ongoing controls, and test results for audit purposes.
  Provide regular updates to the Compliance Committee on testing outcomes and regulatory risks.

Head-Business Excellence

Avaada – Noida

Roles & Responsibilities

• Champion a Customer-First mindset and a culture of innovation, process thinking, and continuous improvement.
• Lead capability building in Lean, Six Sigma, ISO 9001, TPM, TQM, problem-solving, and digital quality tools.
• Develop and coach internal talent through training, certifications, and mentorship programs.
• Build internal champions in innovation, analytics, and operational excellence.
• Drive cross-functional collaboration across business units.

• Deploy structured excellence frameworks (EFQM, MBNQA, etc.) aligned with ISO IMS standards.
• Lead digitization and integration of AI/ML into business processes for sustainable results.
• Implement robust internal audit and review mechanisms to ensure process integrity and goal alignment.

• Design and institutionalize KPI-driven governance systems across functions.
• Promote a data-driven decision culture using BI tools (Power BI, Tableau, QlikView), control charts, and advanced analytics.
• Ensure real-time monitoring of quality, productivity, and excellence metrics.

• Represent Avaada on national/international platforms (CII, FICCI, QCI, etc.).
• Collaborate with certification bodies, regulatory councils, and industry forums.
• Drive brand positioning through awards, publications, and external recognition.

• Core Expertise:
• Deployment of EFQM / MBNQA / RBNQA models
• ISO systems, audits, and governance
• Lean, Six Sigma, TPM, TQM, Root Cause Analysis (PDCA, DMAIC, A3)
• AI/ML in Quality, Industry 4.0 applications, and data analytics
• Strategic execution and financial acumen
• Digital-first mindset and analytical orientation
• Strong cross-functional leadership and compliance focus

AREA RETAIL MANAGER

PUMA – Gurgaon

• Key Objectives:
  • Managing both owned & franchised stores.
  • Partner management P&L review, reconciliations, collections, etc.
  • Build a network with consultants for identifying early opportunities for expansion at competitive rates.
  • Monitoring & driving profitability for owned stores.
  • Building connect & relationships with LLs/Malls to negotiate rentals & get marketing support when required.
  • Constantly explore avenues to drive inorganic sales through bulks, activations, tie-ups.
  • Maintaining customer service at the front end.
  • Ensuring smooth operations across all retail stores of PUMA India by generating revenue.
  • Ensuring the right manpower in the right numbers across PUMA stores in the region.
  • Recruitment of store managers for a given store in coordination with the Regional HR.
  • Maintain updated knowledge of key competitor products, distribution and pricing strategies, as well as stay up-to-date on the latest retail technologies and trends.
  • Proactively seek opportunities to develop business strategies, enhance customer experience, and maximize ROI.
  • Look for new properties from the perspective of business development in the region.
  • Ensuring that all stores have the desired inventory in place.
  • Provide leadership, development, and supervision to store managers.
  • Manage discounts, store initiative rollouts, and promotional events for the retail stores.
  • Approach institutional coordinators in the given regions for tie-ups regarding PUMA merchandise and plan promotional activities/events.
  KPIs and qualitative measures:
  • Net Sales
  • Achieving KPIs
  • Discounts
  • Number of institutional tie-ups
  • Generate revenue
  • Meeting targets